•During 2009 12.4 million messages were processed. This is a 5% increase vs 2008. During the same period 59.2 million responses were sent.

•The greatest number of messages processed in one day waas 240,268 on the 5th October.

•The average number of messages per day was 49,158.

•The busiest month was August, during which 1.7 million messages were processed.